Did you know Inverse Technology Solutions can be your outsourced help desk? We provide this increasingly popular service to a variety of clients, both large and small. We weren’t surprised to run across this recent article about the growth in this industry. Found online on 9/20/23 and published by the IMARC Group, a research company, this press release is about how fast this segment is growing. We don’t need the detailed report; their summary tells us what we already know. Companies are discovering the many benefits of outsourcing their help desk services. 

 “Help Desk Outsourcing Market Size Witnesses Robust Growth Rate of CAGR 8.35%, Exceeding US$ 13.62 Billion by 2028”

IMARC Group, a leading market research company, has recently releases report titled “Help Desk Outsourcing Market Report by Type (Outsourced Level 1 and Level 2, Outsourced Technical Helpdesk), Service Type (Legal Services, Facilities Management, HR Services, Finance and Accounting, and Others), Organization Size (Large Enterprises, Small and Medium-sized enterprises), Industry Vertical (Automotive, Consumer Goods, IT (Information Technology), Telecommunication, and Others), and Region 2023-2028” The study provides a detailed analysis of the industry, including the global help desk outsourcing market share, size, trends, and growth forecasts. The report also includes competitor and regional analysis and highlights the latest advancements in the market.

How big is the help desk outsourcing market?

The global help desk outsourcing market size reached US$ 8.34 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 13.62 Billion by 2028, exhibiting a growth rate (CAGR) of 8.35% during 2023-2028.

What is help desk outsourcing?

Help desk outsourcing is a strategic business practice where organizations delegate their customer support and technical assistance operations to specialized external service providers. This entails the outsourcing of functions such as handling customer inquiries, resolving technical issues, and providing IT support. It also allows businesses to focus on their core competencies while ensuring that their customer service needs are met efficiently and professionally. As a result, help desk outsourcing has gained significant traction in recent years as companies across various industries recognize the value it brings in enhancing customer satisfaction and operational efficiency.

What are the growth prospects and trends in the help desk outsourcing industry?

The market is witnessing substantial growth driven by several key factors. Nowadays, businesses are increasingly recognizing the cost-efficiency of outsourcing their help desk functions. By leveraging the expertise of specialized service providers, companies can reduce operational costs and allocate resources more strategically. This cost-effective approach has become particularly vital in today’s competitive business landscape. In addition, the rapid advancement of technology such as automation, artificial intelligence (AI), and chatbots are becoming integral components of help desk services. These technologies enhance response times, streamline issue resolution, and provide customers with 24/7 support. As a result, organizations are incorporating these innovations to stay ahead in the market and meet evolving customer expectations. Moreover, the increasing globalization of businesses has escalated the demand for multilingual and multicultural support services. Furthermore, the COVID-19 pandemic has accelerated the adoption of help desk outsourcing. Outsourcing these services allowed companies to swiftly adapt to this new reality, ensuring that employees had seamless access to IT support regardless of their location. This crisis-driven shift in work patterns has resulted in a long-term surge in demand for outsourced help desk solutions.”

Again, nothing in this press release took us by surprise. We fully understand the cost-efficiencies we deliver when a client outsources the help desk function to us. It allows them to focus on core business so we can focus on providing the level of service they want and need. If your business is struggling to deliver the experience you want to your customers and employees, call us to discuss how we can help. Call us at 800-854-2444 or visit www.inversetech.com and schedule a consultation directly from our website. 

Source: DIGITAL JOURNAL 9/20/23 IMARC Group

With more than 870 telecommunications providers in the USA alone, it is not surprising that the variety and complexities of their invoices are enough to make your head spin. Does each carrier try to confuse customers? It seems like it doesn’t it? Their terminology alone is baffling. 

How can a company, particularly one with multiple locations and employees (using mobile devices) all over the country, keep track of it all AND make sure they’re getting a good deal? Unless that company has a dedicated individual to manage everything, it’s almost impossible. Here are a few ways the telecom providers challenge customers who want to know if they’re getting a fair deal.

Bundle plans are supposedly designed to provide more cost-effective services, but in reality, they make it more difficult for companies to accurately compare pricing and or to disconnect any of the services within the bundle.

Pricing Structure The telecom companies like to mix it up, don’t they? Data usage, texting, minutes, limits, and charges, oh my!

Taxes and fees They have you coming and going on surcharges, taxes, regulatory fees, and more. What’s what? Are they based on location? Usage? Who knows if they’re being overcharged? 

Equipment charges Some telecoms want you to rent their equipment. If you buy your own and there is a problem, their first response will be to blame your equipment. If you rent their equipment and it goes down, you must lug it in for replacement. What is the smartest thing to do about the equipment? Who knows?

Bill Layout and Presentation: Read just one provider’s bill and determine if you’re being overcharged. It’s a challenge. Now compare several providers’ bills to one another; good luck with that.

What’s the answer? It’s actually simple. Contact a telecom expense management company, like Inverse Technology Solutions, for help. It’s what we do for clients coast to coast to ensure the telecom providers don’t get the better of them. We know all the ins and outs of how the providers negotiate, bill, renew, and more. 

It would be an honor to work with you to help you identify how much your providers are overcharging you in fees, incorrect rates, unused services, undelivered rebates, and more. We have the experience and the expertise to identify the problems and implement changes quickly so you save money. Call us to discuss. 800-854-2444 or 

https://inversetech.com/services/technology-expense-management-tem-services/